Shipping Policy
1. Shipping Methods & Carriers
We offer the following shipping methods:
Standard Shipping (15–20 business days)
Express Shipping (5–7 business days)
All orders are shipped via trusted carriers like UPS, FedEx, USPS, or DHL, depending on your location and order type.
2. Processing Time
All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.
Note: During high-volume periods (e.g., holidays), processing may take longer.
3. Shipping Rates
Shipping charges are calculated at checkout based on:
Destination
Weight and size of your order
Shipping method selected
We may offer free shipping on orders over $300.
4. International Shipping
We ship worldwide! Please verify your country and postal code during checkout.
International orders may be subject to customs, duties, or taxes.
Delivery timelines vary (7–21 business days typical).
5. Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number and link. Please allow up to 24 hours for tracking to activate.
6. Delays & Issues
We are not responsible for shipping delays due to:
Weather
Carrier issues
Customs clearance (for international orders)
If your order is delayed or missing, contact us at hello@wellux.org and we’ll do our best to help.
7. Address Errors
Please double-check your shipping address before placing an order. We are not responsible for items shipped to incorrectly entered addresses.
8. Questions?
For any shipping-related questions, email us at Hello@wellux.org